IT Support Engineer

IT Support Engineer

IT Support Engineer

With offices all over the world and further expansion planned, we are recruiting for an IT Support Engineer. Our unique client offers an amazing work environment and a job that offers something a little different. Working with the IT Team to support, diagnose and maintain Mac systems. The successful candidate will have experience on Mac platforms.

About the team:

The IT Team provides support (hardware and software) to employees of the company both in local and satellite offices around the world.

About the Job:

  • Participate in and oversee the helpdesk
  • Provide mentoring to other technicians in technical skills and service delivery
  • Participate in the hiring process to grow the team
  • Work on plans to develop and evolve the team and its processes to continually improve and enhance the customer experience
  • Troubleshoot hardware and software and deliver best possible support to employees
  • Develop and implement training programs to increase technical awareness and knowledge transfer to the company as a whole
  • Some European travel is required

Experience Required:

  • An excellent understanding of Mac OS X
  • Troubleshooting skills and a diagnostic intuition
  • Previous experience supporting several hundred users
  • Always looking for new ways to improve processes
  • The ability to balance and prioritize multiple projects

 

For more information email eddie@carrickrecruitment.ie or phone: 012548105