A leading Irish IT outsourcing and Cloud Service Provider is growing their team once again.
They are now seeking a Service Desk Engineer Level 2 to join their team in Dublin. This is a superb opportunity to join one of Ireland’s fastest growing Managed Service Providers.
This role is a critical part of the service delivery team and will help to ensure overall targets and KPIs are met.
Some of your responsibilities will include:
- Provide mentorship to Level 1 support engineers
- Ensure correct processes are followed and SLAs are delivered
- Ensure escalated tickets are updated and work in conjunction with other departments to recommend technical solutions
- Maintain reports and record incidents
- Identify incident causes and make recommendations to avoid future issues
- Manage multiple open cases for various clients
- Work closely with customers to ensure the best possible level of support and customer service is always provided
Some of your background should include:
- Previous experience in a technical support role
- 4+ years’ overall experience
- Strong problem-solving skills
- Dedicated to providing a high level of customer service
- Full Driving Licence
- Solid knowledge of some/most of the following –
Azure, Windows 7-10, Microsoft Server 2008-19, Exchange 2007-2016, Office365, Routers, Firewalls, Server Hardware configuration and troubleshooting, Cybersecurity, Sharepoint, VoIP
Just some of the reasons to join this company:
- An above average salary
- Company van and fuel card
- Health insurance
- Contributory pension
- Training budget
- Additional holidays for time served
- New premises to facilitate ongoing growth
- Located beside LUAS with ample parking
- Team bonding outings including annual trip abroad
- Flexible working conditions including start/finish time
- Hybrid working arrangement
The above is only a small sample of some of the reasons to join this amazing company. Our client is looking for someone that is customer focused with strong technical skills. A team player, always willing to share technical knowledge to help the company achieve its goals.
If you would like more information on this Service Desk Engineer Level 2 position, then get in contact with Eddie now on 0862393885 or eddie@carrickrecruitment.ie
Job Reference Number: 3516SDE
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