Service Delivery Manager

Service Delivery Manager

Job Reference Number: 3231SD 

Are you a bit fanatical about service excellence? A little bit over the top when it comes to your customer satisfaction? Our client is like-minded. We currently have a new position available for a Service Delivery Manager.

You will have the chance to join a leading Irish IT company that is expanding constantly and are multiple award winners. They have been recognised for the level of service that they provide and for the investment that they make in their team. If you would like to join this industry leader as a Service Delivery Manager then get in touch.

As the Service Delivery Manager, some of your key responsibilities will include:

  • Drive service excellence for multiple key clients
  • Take responsibility for SLA’s & customer satisfaction
  • Always looking at new initiatives to improve service delivery
  • Act as key escalation point for issues as they arise
  • Take charge of problems and change management requirements
  • Manage relevant projects as they arise
  • Operate within ITIL Service Management procedures
  • Meet with your clients and build a strong rapport and understanding of their operations

It would be ideal if you have the following experience:

  • Knowledge of ISO 9001 / 27001 & 20000
  • Great relationship building skills and a fanatic when it comes to providing customer service
  • Be capable of managing disputes and own the resolution process
  • Strong report writing and communication skills
  • Experience with SLA & KPI writing
  • Previous experience in client facing role
  • 3+ years’ relevant experience
  • Strong presentation skills
  • Technical qualification and ITIL certified
  • IT infrastructure management experience would be great
  • IT Security knowledge
  • Ability to take responsibility for and manage projects
  • Great team player with positive and motivated attitude

If this sounds like you then we should talk. Our client is an employer that believes in investing in your career and developing your skill-set through constant training and career development. If you want to join a progressive company with ambitious expansion plans, then call us today. A very competitive package is available for this Service Delivery Manager role. For more details, contact Eddie on 01 2548105 or


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