Field Service Engineer

Field Service Engineer

A leading Irish IT outsourcing and Cloud Service Provider is growing their team once again.

They are now seeking a Field Service Engineer to join their team in Dublin. This is a superb opportunity to join one of Ireland’s fastest growing Managed Service Providers.

This role is a critical part of the service delivery team and will help to ensure overall targets and KPIs are met.

Some of your responsibilities will include:
  • Provide mentorship to a team of Level 1 and Level 2 support engineers
  • Attend customer sites on a daily basis to resolve issues, primarily in the Dublin area
  • Ensure correct processes are followed and SLAs are delivered
  • Ensure escalated tickets are updated and work in conjunction with other departments to recommend technical solutions
  • Maintain reports and record incidents
  • Identify incident causes and make recommendations to avoid future issues
  • Manage multiple open cases for various clients
  • Work closely with customers to ensure the best possible level of support and customer service is always provided
Some of your background should include:
  • Previous experience in a technical support role
  • 4+ years’ overall experience
  • Strong problem-solving skills
  • Dedicated to providing a high level of customer service
  • Full Driving Licence
  • Solid knowledge of some/most of the following –

Azure, Windows 7-10, Microsoft Server 2008-19, Exchange 2007-2016, Office365, Routers, Firewalls, Server Hardware configuration and troubleshooting, Cybersecurity, Sharepoint, VoIP

Just some of the reasons to join this company:
  • An above average salary
  • Company van and fuel card
  • Health insurance
  • Contributory pension
  • Training budget
  • Additional holidays for time served
  • New premises to facilitate ongoing growth
  • Located beside LUAS with ample parking
  • Team bonding outings including annual trip abroad
  • Flexible working conditions including start/finish time
  • Hybrid working arrangement

The above is only a small sample of some of the reasons to join this amazing company. Our client is looking for someone that is customer focused with strong technical skills. A team player, always willing to share technical knowledge to help the company achieve its goals.

If you would like more information on this Field Service Engineer position, then get in contact with Eddie now on 0862393885 or eddie@carrickrecruitment.ie

 

Job Reference Number: 3515FSE

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