Customer Service Director

Customer Service Director

We are recruiting for a senior and key role for one of Ireland’s most successful companies.

Our latest position is for a Customer Service Director, based at our client’s HQ in Dundalk, Co Louth.

We are seeking a skilled leader to develop innovative approaches to improve customer engagement and enhance overall customer experience.

Some of your key skills and background should include:
  • Educated to relevant degree level
  • Prior management experience in a senior role
  • Experience in a high transactional digital environment
  • Knowledge of call centre environment
  • Proven leader with a track record of delivering projects
  • Comfortable operating and excelling in a results focused operation
  • Willingness to travel internationally as required
Some of your main responsibilities will include:
  • Assume responsibility for delivering a superior customer service across various platforms
  • Devise and initiate new strategies to deliver improved services
  • Foster a customer-centric approach across the business
  • Lead communication initiatives to enhance customer experiences
  • Direct research programs to understand and address customer concerns
  • Deliver customer focused policies across the organisation in order to develop a culture of improved customer service
  • Monitor industry trends and identify opportunities to enhance service
  • Use all means available to offer an improved service e.g. social media, mobile applications, F2F
  • Be aware of fraudulent activity and ensure you manage a department free from fraud
  • Identify opportunities for monitoring and managing cases of fraud without hampering the overall customer experience for legitimate customers

We are looking for a strategist and a champion of customer service. If you have excellent communication abilities and can prioritise and improve the customer experience, then we would like to hear from you.

For a comprehensive job spec for this Customer Service Director role, contact Eddie on 0862393885 or eddie@carrickrecruitment.ie

 

Job Reference Number: 3307CSD 

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